FAQ
What is Diamond Vapes?
Diamond Vapes is a UK-based company specializing in high-quality e-liquids, vape devices, and accessories. We are committed to providing our customers with an exceptional vaping experience and exceptional customer service.
What products do you offer?
We offer a wide range of products, including e-liquids, vape kits, mods, tanks, coils, and various vaping accessories such as batteries, chargers, drip tips, and replacement parts.
How do I choose the right e-liquid?
Choosing the right e-liquid depends on your personal preferences and vaping style. We offer e-liquids in various flavours, nicotine strengths, and VG/PG ratios. For new vapers, we recommend trying a variety of flavours and nicotine strengths to find your preferred combination.
What are nicotine salts, and how are they different from regular e-liquids?
Nicotine salts are a form of nicotine derived from the tobacco leaf. They provide a smoother throat hit and faster absorption compared to regular e-liquids, making them suitable for vapers who want a quicker nicotine delivery. Nicotine salt e-liquids are often used in pod systems and low-wattage devices.
How do I maintain my vape device?
To maintain your vape device, regularly clean the tank, replace coils when necessary, and charge the batteries appropriately. Always store your device in a cool, dry place and away from direct sunlight.
How do I know when it's time to change the coil?
When you start experiencing reduced flavour or vapour production, a burnt taste, or leaking issues, it's likely time to change the coil. The frequency of coil replacement varies depending on your vaping habits and the type of e-liquid you use.
What payment methods do you accept?
We accept most major credit and debit cards, as well as PayPal.
How long does delivery take?
Standard delivery within the UK typically takes 2-3 business days, while next-day delivery is available for orders placed before a specific cut-off time.